Politique d'expédition

Last Updated: January 8, 2025

Free Shipping Offer

  • FREE SHIPPING on all U.S. orders over 2 items
  • Free shipping applies to standard delivery only
  • Excludes expedited shipping methods

Shipping Methods & Delivery Times

United States Domestic Shipping

Standard Shipping (UPS Ground)

  • $7.95 for orders under $100
  • Free for orders over 2 items
  • Delivery time: 3-5 business days
  • Tracking provided via email

Express Shipping (UPS Express)

  • $14.95 for all orders
  • Delivery time: 2-3 business days
  • Tracking provided via email

Next Day Delivery (UPS Next Day Air)

  • $24.95 for all orders
  • Order by 2 PM EST for next business day delivery
  • Not available for P.O. boxes
  • Tracking provided via email

International Shipping

We currently ship to:

  • Canada
  • Australia
  • France
  • United Kingdom

International Standard

  • Starting at $19.95
  • Delivery time: 7-14 business days
  • May be subject to customs duties and taxes

International Express

  • Starting at $39.95
  • Delivery time: 3-5 business days
  • May be subject to customs duties and taxes

Order Processing

  • Orders are processed Monday through Friday
  • Orders placed before 2 PM EST are processed same day
  • Orders placed after 2 PM EST are processed next business day
  • Orders placed on weekends or holidays are processed the next business day
  • Processing time: 1-2 business days

Tracking Your Order

  • Tracking number provided via email once order ships
  • Track your order through our website or UPS website
  • Contact customer service if tracking information is not received within 48 hours of order confirmation

Shipping Restrictions

  • We cannot ship to P.O. boxes for Next Day delivery
  • Some products may have shipping restrictions due to their nature
  • Certain locations may have extended delivery times
  • We reserve the right to restrict shipping to certain locations

International Orders

  • Customer is responsible for all customs duties, taxes, and import fees
  • We are not responsible for delays due to customs
  • International orders may require additional processing time
  • All prices are in USD

Military & APO/FPO Addresses

  • We proudly ship to military addresses
  • Standard shipping rates apply
  • Extended delivery times may apply
  • Tracking may be limited

Missing or Lost Packages

  • Contact us within 30 days of shipping date
  • Provide order number and tracking information
  • We will investigate with UPS
  • Replacement or refund will be processed if package is confirmed lost

Damaged Packages

  • Inspect package upon delivery
  • Document any damage with photos
  • Contact us within 48 hours of delivery
  • Replacement or refund will be processed for damaged items

Address Changes

  • Contact us immediately for address changes
  • Changes cannot be guaranteed once order ships
  • Additional shipping charges may apply

Holiday Shipping

  • Extended processing times during peak seasons
  • Holiday shipping deadlines will be posted on our website
  • Additional shipping options may be available during holidays

Environmental Commitment

  • We use eco-friendly packaging materials
  • Packaging is recyclable where possible
  • We consolidate orders when possible to reduce environmental impact

Contact Us

For shipping-related questions:

Shipping Insurance

  • All orders include basic shipping insurance
  • Additional insurance available upon request
  • Claims must be filed within 48 hours of delivery

Delivery Attempts

  • UPS will make three delivery attempts
  • After third attempt, package will be returned to sender
  • Re-shipping fees may apply for returned packages